Refund policy

Returns & Refunds (In Plain English)

If something's not right, tell us. We'll fix it — fast.

We want every workbook to earn its place on your table. If yours hasn't — if something's gone wrong with your order, your download isn't working, or the workbook simply isn't what you expected — DM us on Instagram.

A real person reads every message, and we'll respond within [1–2 business days]. Most issues are sorted in the first reply.

How we handle it:

• Download or delivery problems — we'll get you a working copy straight away.
• Wrong product purchased — tell us, and we'll swap it for the right one.
• Not satisfied with the workbook itself — talk to us. Tell us honestly what didn't work for you. We take that feedback seriously (it genuinely shapes what we build next), and we'll work with you to make it right — whether that's a swap, a credit, or a refund where appropriate.

The honest bit about digital products:

Because workbooks are digital downloads, we can't take them "back" the way a shop takes back a jumper. So we don't offer change-of-mind refunds once a workbook has been downloaded. What we do offer is a conversation — and we're pretty reasonable people.

Your rights under Australian Consumer Law:

Nothing in this policy limits your rights as an Australian consumer. If a product is faulty, not as described, or doesn't do what we said it would, you're entitled to a remedy under Australian Consumer Law — including a refund where the law requires it.

One thing we ask: give us the chance to fix it before anything else. Nine times out of ten, we can.